Privacy Policy

1. Data We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth, government-issued ID
• Contact data: Email address, phone number, mailing address
• Financial data: Deposit/withdrawal history, payment method details (tokenised, not stored in full)
• Technical data: IP address, browser type, device identifiers, session logs
• Usage data: Games played, bets placed, session duration, preferred payment methods

2. How We Use Your Data

We use personal data to:

• Verify your identity and age (KYC compliance)
• Process deposits and withdrawals
• Prevent fraud, money laundering, and prohibited activities
• Provide customer support and respond to account queries
• Send account notifications (deposit confirmations, withdrawal updates)
• Comply with legal obligations under applicable gambling regulations
• Analyse platform usage to improve our services

3. Data Sharing

We do not sell personal data. We share data only with: (a) KYC verification providers for identity checks, (b) payment processors to facilitate transactions, (c) fraud prevention services, (d) regulatory authorities where legally required. All third-party processors are bound by data processing agreements and are prohibited from using your data for their own commercial purposes.

4. Data Retention

We retain personal data for the period required by applicable law (typically 5–7 years after account closure for financial records). Usage and technical data is retained for 2 years. Upon account closure, we will delete or anonymise personal data that is no longer required for legal compliance.

5. Cookies

We use strictly necessary cookies for session management, and analytical cookies to understand how players use our platform. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to: access your personal data, correct inaccurate data, withdraw consent for non-essential processing, request deletion of data no longer required for legal compliance, and file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

7. Security

We use 128-bit SSL encryption for all data in transit. Personal data at rest is encrypted using AES-256. Access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct annual security audits and penetration tests. In the event of a data breach affecting your personal data, we will notify you within 72 hours as required by applicable law.

8. Contact

For privacy-related queries, contact our Data Protection Officer at: [email protected]. We respond within 30 days. For OPC complaints: www.priv.gc.ca.